ENSURING YOU GET THE BEST SERVICE……NOT JUST YOUR BIKE
Well, we chat you through your options to ensure you are aware upfront of the costs so there are no unexpected bills. We then book a date and time convenient to you, where we visit you at your home, office, friends house......well - anywhere within reason.
We then start turning the spanners. We are very happy for you to join in, oversee and watch your bike come apart, or just carry on with your day.
You can interact, talk through everything that we do, viewing all the working areas, while overseeing the market leading products go in and on. We talk you through the components that come off as well, so if you like, you can get a better understanding of the running of your bike day to day.
You can chill in your own space, continue your day or as often happens - go out - leaving us onsite with a complete jobs list to work to. Safe in the knowledge (from our testimonials, and conversations) that we have a sky high integrity to get the job done.
We then offer up the parts for your viewing, photographs or videos of parts you cannot see, reinforcing your conviction in our opinions and recommendations.
We make efforts to see if we can help you out over the phone or eMail, as it is not always necessary to call us out and be charged - when maybe its a simple thing. But of course, we love visiting our customers, and never start charging until our diagnostics begin, or spanners start spinning.
We charge a basic £65 for the callout - which includes the first hour for FREE. Following that we charge £45 per hour but that is broken down into 15 minute chunks, ensuring you get the very best service - but not a "stinging" for it. We work to your requirements, and discuss with you everything we are authorised to do. At no point, will you receive an invoice much larger than you were expecting, that's just not fair!
If we feel that the diagnosis, or rectification is better done "offsite", then we offer you a pickup for FREE, where we take your bike away, and return it at an agreeable time Free Of Charge. The diagnosis or repair is completed "offsite" where we still maintain the highest levels of integrity, accompanied with photographs, videos and conversations as if we were "onsite". We only ever charge the "Honest Hour".
If we work onsite and diagnose the issue, but need to get parts, we will arrange another day to come back when we have the parts, and you do not pay another call out, just the hourly rate for the work we do plus the part, the price of which you have already authorised.
If you have any questions, or would like to chat to us about your machine, please do - we'd love to hear from you.
firstname.lastname@example.org or 07814 814 383